CREDIT CONTROL

Should an current account be left unpaid after due date, the consumer will receive notification that his electricity supply will be switched off within two working days of receiving such a notice, should the account not be brought up to date.

When a consumer has paid an account by way of a cheque, and his bank returns the cheque unpaid, for whatever reason, the full amount of that cheque must immediately be paid in cash by the consumer, failing which the electricity supply to his premises will be discontinued and the bank has to be paid.

If a consumer displays a history of unpaid / dishonoured cheques, IMS reserves the right to refuse any further cheque payments, and will only accept cash payments until the trust relationship is restored.

The services of a debt collection company are employed to recover debt owed by consumers who have absconded and neglect to pay their final accounts. IMS also contracts the services of a lawyers firm to deal with larger debt, insolvencies and sequestration.