DISCONTINUATION OF SERVICES

There are a number of circumstances around which Impact Meter Services will discontinue the electricity supply to a consumer's premises.

1. No agreement:
   A consumer must complete and sign a application/agreement form with IMS for the supply of electricity/water to his premises before he move into the unit. Should he fail to provide IMS with the completed and signed agreement, his electricity supply will be discontinued on the basis that no agreement exists with IMS for the supply of a service.

2. No deposit / Insufficient deposit:
   The deposit required from a consumer must be paid with before occupation. Failing to do so will result in the electricity supply being discontinued until such time as the deposit is received. (Also see paragraph 5.2).

3. Account in arrears:
   The electricity supply to premises may be discontinued if an account goes into arrears. The arrears period that will be allowed before services are disconnected will be determined by the amount of the deposit that is being held in respect of that account as well as the consumer's payment history.

4. Premises vacated:
   When a premises is vacated by a tenant, he is required to notify IMS in writing of his move (see paragraph 21 of "Addendum B". A final reading is then taken on the date that the premises is vacated, and the electricity supply is switched off. The electricity supply to the premises will only be re-connected once the new tenant has paid a deposit and signed and agreement with IMS for the supply of electricity and water.