INVOICING PROCESS

Invoices are system-generated and contain details of the charges that the consumer must pay. These charges are specified and include capacity charges, electricity unit costs, KVA charges, water unit costs, VAT etc. The invoices also specify the consumption period for which the charges on the invoice appear for the amount of days.

The IMS invoicing system does not allow for copies of invoices for a minimum period of 14 days after they have been printed. This is a precautionary measure to avoid double invoicing of consumers. Any consumer may however, at any time, telephonically enquire as to the balance and/or status of his account, and the relevant information and/or statements will be faxed to him on request.

All invoices are posted to consumers, and IMS is reliant on the SA Post Office for punctual delivery of accounts. It does happen from time to time that invoices are returned undelivered to IMS, where upon our credit management team attempts to contact the affected consumers to make alternative arrangements. In exceptional cases, and for limited periods only, invoices can be hand-delivered to consumers at a fee as determined by IMS from time to time.