MOVING OUT

YOU ARE MOVING TO ANOTHER PREMISES OF WHICH THE ELECTRICITY /WATER ACCOUNTS ARE NOT MANAGED BY IMPACT METER SERVICES

We need prior written notice of the date that you intend to vacate the premises. This can be in the form of a fax, letter or simply fill in a form at any of Impact Meter Services' service centers. This notice must contain your future physical and postal address (to which your final account can be posted after you have moved out), as well as your banking details so that we may refund your deposit to you.

A final reading of your electricity meter will be taken on this date, and the reading will be used to calculate a final account. Please note! Final readings will not be taken on weekends. If you vacate your premises on a weekend, please ensure that you switch off the main circuit breaker in the electrical distribution board of your premises. A final reading will be taken on the next successive weekday following the date that you have vacated.

Your deposit will be credited to your final account as a payment. Any residual amount will be refunded to you electronically to the banking account number that you have supplied. Please allow between 4 to 6 weeks from vacating date for such payments. Deposits can only be paid out once the final electricity/water account has been settled in full.

IMPORTANT: Consumers must bear in mind that they remain responsible for electricity/water consumption at a premises until written notice as described above has been received by Impact Meter Services. If sending such notice by post or fax, it is advisable to confirm receipt of such with Impact Meter Services.

The same procedure as decribed here above applies with the following exceptions.

Deposits can only be transferred to a new account once the final electricity/water account for the old premises has been settled in full. Impact Meter Services reserves the right to revise the deposit amount required for the new premises.

Should the old account remain unpaid, the deposit will be credited to that account as a payment, and a new deposit will be required for your new premises.

Any amount that remains unpaid on the old account after the deposit has been credited to your account, will be transferred to your new account. Non payment thereof may lead to discontinuation of services at your new premises.