012 763 8200

[email protected]

Core services

Our core services include:

Monthly payment of electricity/water bills to the local municipal authority in respect of the building/complex for which IMS has been contracted to manage electricity/water costs. Proof of such payments can be made available to the managing agent/landlord.

Monthly recording of meter readings and tenant invoicing for their electricity/water consumption accordingly.

Receiving of payments and credit control procedures, ensuring full and proper recovery of electrical/water consumption costs that are incurred by consumers.

Maintenance of electrical/water meters to maintain maximum efficiency and accuracy reduces shortfalls in recoveries.

We offer an after-hour service till 21h30 with regards to Electricity interruptions.

Specialist Services

Testing and maintenance of electricity metering equipment.

Free assistance and installation of meters for new developments. (Meters remain the property of IMS and are subject to subsequent appointments for metering services to be rendered).

Free replacement of faulty meters on an ongoing basis. (Meters remain the property of IMS).

Value-Added Services

Liaison with local authority councils regarding electricity-related issues on behalf of landlords and building owners.

Free advisory service in cost-effective electricity management.

Service Information

Credit Control

Each building/complex is different regarding electricity meter type, placement, application, and distribution...

Deposit Requirements

Impact Meter Services conducts an electricity/water meter-reading service to recover costs incurred...

Discontinuation of Services

There are several circumstances around which Impact Meter Services will discontinue the electricity...

Electricity Interruptions

An amount is considered in arrears if it remains unpaid after the 7th day of the month immediately following the month...

Final Accounts

Final accounts are prepared for consumers who have vacated their premises, based on the meter reading taken on or about the...

Interest

The tariffs that IMS applies for electrical consumption are prescribed by the local municipal authority within...

Invoicing Process

Invoices are system-generated and contain details of the charges that the consumer must pay. These charges are specified...

Meter Reading Process

Each building/complex is different regarding electricity meter type, placement, application, and distribution...

Moving Out

You are moving to other premises of which Impact Meter Services do not manage the electricity/water accounts...

New Service or Connection

The following procedure must be followed to open a new service and electricity account with Impact Meter services...

Payment Options

Invoices are system-generated and contain details of the charges that the consumer must pay. These charges are specified...

Prepaid Electricity

The cost for prepaid conversion is R600-00 which includes a once off non refundable payment for the keypad and a...

Prepaid Electricity Manual

Purchase electricity vouchers from any store or garage that sells UniPIN vouchers. Ask the cashier for a Rand value prepaid...

Take-on Procedures

Once a landlord, building owner or property management company hhas decided to make use of IMS...

Tariff Structure

The tariffs that IMS applies for electrical consumption are prescribed by the local municipal authority within...

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